Dr. Akuthota Sankar Rao
Qualification : Ph.D. (IIT Kharagpur)
Designation : Asst. Professor
Details of Educational Qualification:
| Course | Specialization | Group | College Name/University | Year of Passing |
|---|---|---|---|---|
| Ph.D. | Marketing Analytics | Marketing Analytics | IIT, Kharagpur | 2021 |
| M.B.A | Marketing and Finance | M.B.A | NIT, Rourkela | 2015 |
| B.Tech. | ECE | ECE | Sree Kavitha Engineering College, JNTUH | 2010 |
List of Publications
| S.No | Title of the Paper | Full Details of Journal Name / Conference Name, Volume number, page number, Date |
|---|---|---|
| 1 | “The Service Recovery: Past, Present, and Future” | Springer Proceedings in Mathematics & Statistics, (Scopus indexed, 2022) |
| 2 | “The Impact of Perceived Justice and Customer Trust on Customer Loyalty” | Springer Proceedings in Mathematics & Statistics, (Scopus indexed,2022) |
| 3 | “Three decades of service recovery research: A bibliometric review” | International Journal of Services and Operations Management, (ABDC-C, Scopus). |
| 4 | A stochastic process of software fault detection and correction for business operations. | The Journal of High Technology Management Research, 34(2), 100463 (ABDC-C, Scopus). |
| 5 | Artificial Intelligence Enhanced Digital Learning for the Sustainability of Education Management System. | The Journal of High Technology Management Research, 35 (2), 100495 (ABDC-C, Scopus). |
| 6 | Assessing the impact of ESG scores on market performance in polluting companies: a post-COVID-19 analysis. | Discover Sistainability5(2)126 (ABDC-C, Scopus) |